Broadstripe adds insult to injury
News ·Friday April 24, 2009 @ 19:45 EDT (link)
You may remember Broadstripe, our ISP, from my last paean, Broadstripe, the worst ISP in the world. They've been better lately with outages (I keep track of downtime using a process that pings every minute; for April, they're at "1.42% (8:06/571:49) total downtime", which about as well as they've been doing for the last several months, and half what it sometimes was; there also have been less long outages).
However, they recently sent out a letter apologizing for last Friday's service outage, blaming it on their UPS and saying they're upgrading: the usual lies that service providers tell customers. But the icing on the cake was:
To show our commitment to the communities we serve, in lieu of a billing credit, Broadstripe is donating $10,000 to the United Way of King County on behalf of our customers.
Wow. What a slap in the face. I wonder how they'd feel if I decided to donate $100 to the NRA in lieu of paying their invoice? This is under the signature of "VP/GM Broadstripe" Tom Martinson.
